Privacy Policy

- Mypclaptop.com Madd Electronics Group SRL property is registered with the Trade Register and J12/1491/2002 EN 14812431

- Offers and prices are valid within 12 hours

- Delivery can be within a minimum of 2 hours and up to 30 days, when all details have been validated order (payment method, delivery time, stock prices).

- Mypclaptop.com can not guarantee and can not assume responsibility for the information on this site is accurate, complete or updated through this site and our services are accessible, uninterrupted or error-free. Please check the accuracy specifications of the desired product manufacturer's website by accessing the link directly under the specifications.

- Deals, offers, stock status, specifications and images can be changed without notice.

- All products are accompanied by invoice and warranty

- In some cases products may be returned, provided their integrity (no scratches, cracks, breaks or other physical defects), and this all packaging integrity, integrity, and this all accessories, but no later than 10 working days the date of receipt of the courier company. You can not return consumables (cartridges, toners, batteries, lamps, heads, ovens, drum unit, etc) or products containing supplies, only for replacement of supplies used by the client with new ones. Licenses may not be returned once they have been unsealed. Mypclaptop.com reserves the right to charge a user fee and / or administrative processing of the product value.

- Requests for returns will be resolved in a period of 29 days from the date of filing the necessary documents to our office.
Requests for return is submitted to our headquarters in Cluj-Napoca Emil Petrovich No.16. Request for return must include the identification of the product and the person who achizitionat.Pe next request, the file must contain the original invoice, guarantee certificate and copy of the original report was the person that made the bill.

- Loss of the warranty certificate or invoice will void the warranty. Deleting batch (serial number S / N) partial or total void the warranty on products. Not to issue duplicate certificate of guarantee.


CHAPTER I
    General Provisions

    Article 1. - This ordinance regulates the closing conditions and execution of commercial contracts the distance between merchants and consumers providing products or services

    Article 2. - (A) For purposes of this ordinance, the following definitions shall apply:
    a) the distance contract - a contract to supply goods or services between a merchant and a consumer under an organized system of selling by traders who use exclusively before and after the end of this contract, one or more techniques distance communication;
    b) Consumer - any individual or group of individuals in associations that buy, acquire, use or consume products or services outside of their professional activities;
    c) operator - the person or entity authorized to engage in the marketing of products or services in his market;
    d) distance communication technique - any means that can be used for a contract between a supplier and consumer and does not require the simultaneous physical presence of the two parties;
    e) communication operator - any person or entity whose business consists in the dealer provides one or more remote communication techniques.

    (2) The means of distance communication are provided in Appendix. An integral part of this ordinance.

    Article 3. - (A) Before the conclusion of the contract supplier must notify the consumer in a timely, correct and complete the following elements:
    a) identity of the trader and, in case of contracts that provide for prepayment, address and contact details of it, phone / fax, e-mail and unique registration code;
    b) the essential features of the product or service;
    c) the retail price of the product or service charge and applicable taxes;
    d) delivery costs, if applicable;
    e) the method of payment, delivery or performance;
    f) the right of cancellation, except as provided in this ordinance;
    g) the cost of using the technique of remote communication, if it is calculated other than the basic rate;
    h) period of validity of offer or the price;
    i) Minimum duration of contract, contracts that provide for current or periodic supply of a product or service;
    j) deadline for implementing the obligations resulting from contract

    (2) The information provided in par. (1), whose commercial purposes must unequivocally result will be communicated in clear, easily understood by the consumer, by any suitable means of distance communication technique used, taking into account the principles of good commercial practice in transactions and the principles governing the protection of minors and other persons who lack capacity, as well as principles of good manners.

    (3) In case of telephone communications at the beginning of any conversation with the consumer, the trader is obliged to decline his identity, as well as to indicate explicitly the commercial purpose of the call.

    Article 4. - (1) consumer vendor must submit, in writing or on another durable medium available, available or accessible to him, in time, during execution of the agreement, the following:
    a) confirmation of the information referred to in art. 3. (A), if they have not been submitted, as provided in par. (A), before the contract;
    b) the conditions and modalities for exercising the right of withdrawal, in the cases provided for in this ordinance, as the following clause: "The consumer has to notify in writing the right to waive the purchase without penalty and without giving any reason, within 10 working days after receiving the product or in case of services, from contract ", written in bold. If this term is omitted, the product or service is considered delivered without control from the consumer demand, according to Art. 14;
    c) address, telephone, fax, and e-mail address of the seller, the consumer can present their complaints;
    d) information on after-sales service and guarantees offered;
    e) conditions of cancellation, when it has an indefinite duration or a duration exceeding one year.

    (2) The provisions of par. (1). a), b), d) and e) shall not apply to services whose execution is done through a remote communication techniques, if these services are invoiced only once and is performed by the operator of communication.

    Article 5. - - If the parties have agreed otherwise, when the distance is the conclusion of the contract upon receipt of confirmation message to the consumer, on his command.

    Article 6. - The provisions of this ordinance shall not apply:
    a) financial services contracts listed in Appendix. 2, which is part of this ordinance;
    b) contracts concluded through vending machines or automated commercial premises;
    c) contracts with telecom operators in order to use public telephones;
    d) signed contracts for the construction and sale of immovable property or relating to other immovable property rights, except for leases;
    e) contracts concluded at an auction;
    f) for electronic commerce.

    CHAPTER II
    Right of cancellation

    Article 7. - (1) The consumer has the right to cancel the distance contract, within 10 days without penalty and without giving any reason. The only costs that may be made to the consumer is the direct cost of returning the goods. 10-day period provided for exercising this right begins to flow:
    a) for products, their receipt by the consumer, if they were provisions of art. 4;
    b) for services, the day after contract conclusion or from the date of the obligations stipulated in art. 4 have been met, provided that the delay should not exceed 90 days.

    (2) If the trader fails to provide consumer information provided in art. 4, the term of cancellation is 90 days and begins to flow:
    a) for products, their receipt by the consumer;
    b) for services from its conclusion.

    (3) If during the 90 days stipulated in art information. 4 are provided to the consumer, the deadline of 10 working days of cancellation starts from that point.

    Article 8. - In exercising the right of cancellation by the consumer in terms of art. 7, the operator is obliged to reimburse amounts paid by the consumer free of charge related to repayment. Reimbursement must be made within 30 days from the date of termination of contract by the consumer.

    Article 9. - In the event that product or service under contract to the remote merchant credit the consumer, directly or under an agreement signed by the supplier with a third party, a date of cancellation to the remote ends of law and contract award credit, without penalty to the consumer.

    Article 10. - The consumer can not cancel these types of contracts, unless the parties
    agreed otherwise:
    a) contracts for the supply of services whose execution has started, with the consumer before the expiry of 10 days stipulated in art. 7 para. (1);
    b) contracts for the supply of goods or services whose price depends on financial market fluctuations that can not be controlled by the trader;
    c) contracts for the supply of manufactured products to the consumer's specifications or clearly personalized, as well as those who, by their nature can not be returned or are liable to deteriorate or expire rapidly;
    d) contracts for the supply of audio, video or computer software if they have been unsealed by the consumer;
    e) contracts for the supply of newspapers, periodicals and magazines;
    f) contracts for gaming and lottery services.

    CHAPTER III
    Remote Execution of contract

    Article 11. - (A) The supplier must meet its contractual obligations no later than 30 days from the date on which the consumer forwarded his order, unless the parties agree otherwise.

    (2) The trader, if you can not perform the contract because the product or service is not available, you must inform consumers about the unavailability and the sums he has paid the merchant payment must be repaid within a maximum 30 days.

    (3) The vendor may provide the consumer a quality product or service at a price equivalent to those required only if it was provided before the contract and / or contract, so that the consumer be informed clearly about this possibility. Otherwise the provision of goods or services similar to those required to be treated as free delivery order, as provided in Art. 14. The costs of returning the goods to exercise in the situation of cancellation, in this case are the responsibility of the supplier, on which the consumer must be informed. "

    Article 12. - The provisions of art. 3-4, art. 7-10 and art. 11 para. (A) shall not apply to contracts on:
    a) the sale of food, beverages and household products used in household, regularly supplied by the vendor of residence or workplace of the consumer;
    b) providing accommodation, transportation, delivered meals, recreation, when the operator engages the contract signed to provide these benefits to a specific date or within a specified period, in exceptional cases, in relation to activities of recreation in open air, may reserve the right not to comply with art. 11 para. (2), in specific circumstances.

    Article 13. - Article 13. - If a consumer credit card proves to have been fraudulently used to pay the price of a distance contract, the payment amounts paid will be re-credited or refunded to the consumer of such payment systems.

    Article 14. - It is prohibited to supply goods or services without an order for the consumer, if it means involving a payment request. If there are no deliveries for an order for the consumer is relieved of any consideration, lack of a response not constituting consent.

    CHAPTER IV
    Limitations on the use of certain means of distance communication

    Article 15. - The following distance communication techniques requires the prior consent of the consumer:
    a) automated calling system without human intervention (automatic calling machine);
    b) facsimile (fax)
    c) the address of electronic mail (e-mail)

    Article 16. - Use of individual remote communication techniques than those provided for in art. 15 is not allowed if there is a manifest refusal of the consumer.

    CHAPTER V
    Sanctions

   Article 17. - Constitutes a contravention, unless it was committed in such conditions, according to criminal law, a criminal offense, violation of Art. 8 and 11, relating to breach the terms of repayment, as well as art. 14 and is liable to a fine of
10,000,000 lei to 40,000,000 lei.

   Article 17 ^ 1 - violation constitutes a contravention of Art. 16 and shall be punished with fine from 5,000,000 lei to 10,000,000 lei.

   Article 18. - The sanctions provided for in art. 17 and 17 ^ 1 will be applied to legal persons.

   Article 19. - Minimum and maximum fines provided for in art. 17 and 17 ^ 1 will be updated by Government decision, depending on the inflation index.

   Article 20. - Establishment of offenses and penalties provided for in art. 17 ^ 17 and a referral is made by consumers or office authorized representatives of the National Authority for Consumer Protection.

   Article 21. - The offenses referred to in art. 1 ^ 17 and 17 are applicable no.2/2001 Government Ordinance on the legal status of contraventions, approved with amendments and completions by Law no. 180/2002, as amended, except art. 28 and 29.

   Article 22. - Provisions for marketing products and services provided in this ordinance shall complement the legal provisions on consumer protection, to the extent not contrary to the regulations of this ordinance.

   Article 23. - In case of dispute the burden of proving the obligations stipulated in art. 4, the compliance deadlines and the existence of the consumer's agreement, stipulated in art. 5, art. 11 para. (A) and art. 15, belongs to the dealer. Is the competent court of the domicile of the consumer.

   ^ Article 23 1. - Appendices. 1 and 2 are part of this ordinance and will be updated by Government decision

   Article 24. - This ordinance shall enter into force upon its publication in the Official Gazette, Part I, and put into effect 30 days from the date of its publication.
 
    ANNEX 1

    LLsta distance communication techniques including
    a) printed unaddressed;
    b) address printed;
    c) a letter typed;
    d) the purchase order print advertising;
    e) Catalog;
    f) telephone with human intervention;
    g) Telephone without human intervention (automatic calling machine, audiotext)
    h) radio;
    i) videophone (telephone with image);
    j) videotext (microordinator screen TV with keyboard or touch screen);
    k) electronic mail (e-mail);
    l) facsimile (fax);
    m) Television (teleshopping).

   

 ANNEX 2
Financial services exempted from the provisions of the ordinance

a) investment services, as well as those contained in the planning for mutual recognition, as stated in the Government Emergency Ordinance nr.28/2002 securities, financial investment services and regulated markets, approved with amendments and completions by Law no. 525/2002, as amended

b) insurance and reinsurance operations, as stipulated by Law no. 32/2000 on insurance companies and insurance supervision, as amended, and no rules. 3 / 2001 on the classes of insurance that can be charged by insurance companies, implemented by Order of the Insurance Supervisory Commission no. 3 / 2001

c) Banking

d) futures and options operations.